Open Letter To Dell Inc. From The Security Community (Spyware Info)
“We in the antispyware, antivirus and security communities would like to
express our disappointment with the new technical support policy in place
at Dell Inc. Dell's new support policy does a disservice to its customers and
puts everyone on the internet at risk, including non-Dell customers, by
discouraging the removal of malicious software.”
“This policy forbids Dell technical support persons from providing assistance
to customers in removing infections of unwanted commercial parasites.
This policy forbids providing removal instructions or recommending a
spyware removal program. The policy even forbids mentioning informational
web sites that can provide information about the spyware and how to remove it.
According to a Dell employee, the only acceptable response to a customer infected
with spyware is to refer them to their Internet Service Provider (ISP).”
“Dell claims that removing spyware may violate the license agreement of other
software that may have installed the spyware and cites this as the reason for the new
policy. Perhaps Dell Inc. is unaware that many spyware programs and most other commercial
parasites are classified and targeted as viruses by industry-leading antivirus software.”
AOL fights spyware in coming software upgrade (CNET News)
"It's going to help members identify, remove and protect their PCs from
surveillance and advertising spyware," said Bentley, who declined to
comment further on how the software will work.”
“In the last three years, the number of spyware programs circulating on
the Net has shot up 13-fold, according to security software company PestPatrol.”
“Though definitions of spyware vary, it's generally thought of as software installed
surreptitiously on a PC that monitors a user's browsing habits or collects valuable
personal information and then sends that data to third parties. Spyware's more
common cousin, "adware," is similar but is routinely installed along with free
software such as digital video viewers or file-swapping programs. Some adware
programs monitor users' surfing habits and report back aggregate data to their
parent companies; others simply serve up ads displayed inside the software program.”
“More dangerous is "remote surveillance" software, which disguises itself on a
computer and reports back to whoever installed it every keystroke made on that PC.”